Shipping Policy
- Shipping and handling charges (if any) are shown at checkout before payment.
- Orders are dispatched within 2-4 business days of confirmation.
- You'll receive an email with your tracking number and courier details as soon as your order is dispatched.
- Delivery typically takes 5-7 business days depending on your location.
- Your order may ship from different warehouses depending on product availability — this is normal and doesn't affect your order.
- All orders include an invoice inside the package.
Refund Policy
- If your product arrives damaged, defective, or different from what you ordered, email us at support@belleorganics.in within 48 hours of delivery with photos/video of the issue — we'll replace it or refund you, no questions asked.
- Prepaid order refunds are processed within 3-4 business days and reflect in your original payment method.
- Cash on Delivery (COD) refunds are processed via bank transfer and may take 7-8 business days to reflect.
- We may request proof (photos/video) before initiating a refund to help us investigate and improve.
Cancellation Policy
- Orders can be cancelled anytime before they are dispatched. Email support@belleorganics.in with your order number and reason for cancellation.
- Orders that have already been dispatched cannot be cancelled, but our Refund Policy above applies if there's an issue on delivery.
A note on Crystal Guard: Natural crystallization or a light white residue on the surface of your Crystal Guard roll-on is a normal characteristic of 100% pure potash alum — it does not affect performance. If your product arrives visibly cracked or broken, this is covered under our replacement policy above.
